Privacy Policy

Information We Collect

We collect information you provide directly to us and information generated automatically as you use the platform.

Account information. When you register you provide your email address and a password. We store this to authenticate you and manage your account.

Creative content. We store the films, segments, scenes, prompts, and reference images you create or upload. This data is necessary to deliver the service.

Payment information. Credit card and billing details are processed by our third-party payment provider and are never stored on our servers.

Usage data. We automatically collect information about how you interact with the platform — pages visited, features used, credits consumed, and error events. This helps us improve the product.

Technical data. We collect IP addresses, browser type, device identifiers, and similar technical information when you access our services.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Slate AI platform
• Process credit purchases and manage your credit balance
• Generate AI images and videos from your prompts and reference materials
• Send transactional emails (purchase receipts, generation completions, security alerts)
• Respond to support requests and troubleshoot technical issues
• Analyse usage trends to improve features and fix bugs
• Detect, prevent, and address fraudulent or abusive activity
• Comply with applicable laws and regulations

We do not sell your personal data or use it to serve you third-party advertising.

Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers. We share data with trusted third parties who help us operate the platform, including cloud infrastructure providers, payment processors, and AI generation APIs. These providers are contractually required to protect your data and use it only to provide services on our behalf.
• Legal obligations. We may disclose information if required to do so by law, court order, or government authority.
• Business transfers. If Slate AI is acquired, merged, or transfers its assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• Your consent. We may share data in any other way with your explicit consent.

Data Retention

We retain your account information and creative content for as long as your account is active or as necessary to provide the service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

Generated media files (images and videos) associated with your projects are stored on our servers for as long as the related project exists in your account. Deleting a project permanently removes the associated media.

Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, and access controls to protect your information against unauthorised access, alteration, or destruction.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you suspect unauthorised access to your account, please contact us immediately at [email protected].

Your Rights

Depending on your location you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated personal data
• Export a copy of your personal data in a portable format
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies

We use cookies and similar technologies to keep you logged in and to understand how the platform is used. Specifically, we use:

• Session cookies — essential for authentication and maintaining your logged-in state. These expire when you close your browser.
• Preference cookies — to remember settings you have configured on the platform.
• Analytics cookies — to understand aggregate usage patterns so we can improve the service. This data is anonymised wherever possible.

You can configure your browser to refuse cookies, though some parts of the platform may not function correctly without them.

Third-Party Services

Slate AI uses third-party APIs and services to deliver its core functionality, including AI image generation, video synthesis, and text-to-speech. When you submit prompts or reference images for generation, this data is transmitted to these providers solely for the purpose of fulfilling your request.

We select providers with strong privacy and security standards and require them to handle your data in accordance with applicable law. We are not responsible for the privacy practices of third-party services you access independently through links on our platform.

Children's Privacy

Slate AI is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us at [email protected] and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you by email or by displaying a notice within the platform before the change takes effect.

Your continued use of Slate AI after changes are posted constitutes your acceptance of the revised policy.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out: